No cabinet line is perfect but please remember when reading reviews to be open minded. If you order white and your cabinets show up brown 9 out of 10 times that was the dealers fault during ordering. False expectations can destroy your experience with any cabinet line. This is not Diamonds fault but the person who you purchased the cabinetry from. What homeowners need to pay attention to when reading these reviews is are the issues these other consumers had due to Diamond or the dealer that they were working with? The majority of the complaints I see here are mismanaged expectations. It is the line that I one day intend on putting in my own home.
I am a kitchen designer who sells over 10 different lines of cabinetry in my small showroom. We are learning the quality isn't the best with these with broken tabs and the lazy Susan is longer than the base cabinets of the same line (and it isn't an adjustment issue it's the whole cabinet) the drawer units are cheap with little rods instead of a whole piece of wood. I had to return 6 sets by the time it was said and done and drive an hour each way to a different store because they refused to send a drawer face that probably cost them $5 to make when I just spent about 3500 in cabinets. Said she would dig more and call me back in the meantime I bought three more sets at Lowe's and only one was correct. So she refused to send it supervisor got involved saying never a complaint against this rep and I told her listen to calls. Why would I lie when I bought a whole kitchen for a few thousand dollars and I needed one drawer front that was inaccurate in the box. Then she claimed never to have gotten pictures so I sent them again and she continued to call me a liar. I have no idea what happened but I bought from Lowe's and it was on drawer front only I didn't even need cabinet door. No call back so I called a third time where rep robin told me I was the only one reporting this issue and it funny to her no one else had the issue. After 3 weeks called back another rep said on the way and would call me back with confirmation. She called back asking for product label and pictures of what we got. At first rep was nice and promised to send a drawer face in 7 days. After 3 attempts it was wrong I called the customer service number to get just one drawer front because it was suppose to be 24 inches yet the factory packed 2 12 inch which didn't work.
Please click here to leave the Canadian site and visit our American Kitchen Liquidators Website.Bought at Lowe's and one box had correct label and picture as we needed. Visit our Virtual Showroom today to Shop for a Kitchen Cabinet 24/7. Find your perfect Kitchen that is functional and fits your style.
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